This IT pilot fish writes software for a distribution center that tracks the process of packing customer orders, making sure every item that goes into the box is what's on the invoice.

"The managers at this location are constantly looking for ways to get their names mentioned at meetings, because this translates into a good performance review, which means a better raise," says fish.

"So they come up with either process improvement ideas -- like moving workstations closer to a central printing area to reduce the time it takes for an operator to grab an invoice -- or cost-cutting measures such as setting the power-saving options on all laser printers."

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